Refund policy
🧾 RETURN & REFUND POLICY
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
✅ Eligibility for Returns
To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging and all accessories
- Must provide proof of purchase (order number/email)
👉 Items showing signs of use or damage not caused by us will not be accepted.
📦 Return Process
To request a return, contact us at support@luxurdo.com with:
- Order number
- Reason for return
- Photos/videos if applicable
If approved, we will provide return instructions.
👉 Returns sent without approval will not be accepted.
🚚 Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend tracked shipping as we are not responsible for lost returns
⚠️ Damaged / Faulty Items
If your item is damaged, faulty, or incorrect:
- Contact us within 48 hours of delivery
- Provide photo/video proof
👉 We will offer a replacement or refund at no cost
❌ Non-Returnable Situations
We do NOT accept returns for:
- Used items
- Change of mind after use
- Minor dissatisfaction without valid issue
- Sale items or gift cards
🔄 Exchanges
To exchange an item, please return the original item and place a new order.
🇪🇺 EU 14-Day Cooling-Off Period
If you are located in the EU, you have the right to return your item within 14 days of receiving it.
👉 Item must remain unused and in original condition.
💳 Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method within 5–10 business days
👉 If more than 15 business days pass, contact us.